Press Release: Ai-Control-Room
Own need drove innovation: AI Control Room enhances cloud company Cloud2's core function
– and is now also a product for sale
Agents accelerated ticket processing so much that even the developers were surprised.
Cloud computing company Cloud2 is bringing to market its developed enterprise AI platform, AI Control Room, which extensively utilizes AI agents.
Cloud2 has been researching the use of artificial intelligence and automation for some time. Early this year, the company launched the Origin development program, with one goal being to enhance their own operations and create new service innovations.
One focus of development is the production of their own continuous services, with ticket processing as a concrete target. This relatively simple but critical function ties up human resources. Currently, hundreds of tickets enter Cloud2's system daily, totaling approximately 7,000 tickets per month.
The product development resulted in a system that enables automation of ticket workflows based on AI agents, among other things.
"The AI agent reads the ticket content, understands what it's about, classifies events precisely, and updates the ticket directly in the system – without rules, forms, or the need for human verification," says the application's lead developer, Cloud2's cloud architect Pekka Tamminen.
The impacts surprised even the IT professionals.
"For example, the cost per ticket for this work phase dropped by 99.5 percent, from two euros to one cent. Another obvious benefit is that processing always begins immediately and automatically, without waiting for the next available specialist," says Cloud2's CTO Mikko Laakkonen.
On a monthly basis, Cloud2 saves nearly 14,000 euros, equivalent to the total salary of two IT professionals. The time savings are also significant. Previously, processing one ticket took one minute. Now AI agents handle the job in seconds. In terms of working hours, it means the possibility to shift almost one hundred hours of work to other tasks every month. In a company employing about 150 people, the effects are noticeable.
In the Origin development program, they quickly realized that they had developed a full-fledged service. The working title AI Control Room became the product name because the sales potential was obvious – and development continued.
New applications began to emerge rapidly: in customer service, HR functions, sales and marketing, IT management, and financial and legal operations. AI Control Room can automate inquiries, content production, recurring workflows, sales lead sorting, and so on.
Currently, companies have many different shadow AI setups, and practices can otherwise be confusing. AI Control Room, on the other hand, guarantees a clear operating environment, as it provides each employee with a modern AI chat service that complies with the company's own practices.
Unlike SaaS-based AI tools, AI Control Room is integrated into an organization's own cloud environment, whether it's Azure, AWS, or Google Cloud, so all data remains under their own control. If necessary, it can also be installed in companies' local IT infrastructure. This is especially important for companies whose data and its management are affected by stricter regulation, for example regarding security or data location.
"AI Control Room is an industry-independent platform that smoothly integrates artificial intelligence into different business operations. Users can build and manage task-specific AI agents and combine them into teams that solve more complex business challenges, streamline processes, and free up experts' time for more valuable work," says Jarno Lepistö, head of Cloud2's Origin development program.
"We have presented AI Control Room to numerous customers. The interest has been really great. It sounds pompous, but here the only limit is almost literally imagination," Lepistö continues.
Learn more about AI Control Room here:
https://cloud2.net/ai-control-room
For more information:
Jarno Lepistö, Director of the Origin Development Project
+358 40 525 9396